Have your official dealer refused warranty repairs?

The warranty obligation applies:

The warranty obligation for a Lada Granta car that was sold to both an individual and a legal entity is valid in cases where the car is located on the territory of the Russian Federation, regardless of which trading organization made the sale and the place where the buyer lives.

The warranty obligation applies to the entire vehicle, fully equipped, presented to the buyer by the manufacturer. As well as meeting the requirements for quality and suitability for use in accordance with the legislation of the Russian Federation.

If a car breakdown occurred during the current warranty period not through the fault of the car owner who violated the operating rules, and not due to various natural factors, such as fire, flood, natural disaster, or illegal actions of 3 persons, then work to eliminate the malfunctions will be carried out in in full.

Addresses of service centers where warranty work is performed can be found in Appendix No. 1, which is included in each warranty coupon.

Materials that are consumed due to the operation of the machine are replenished by the warranty only if this material is specified in the warranty coupon. We are talking about machine oil, various fluids used, etc.

If any breakdowns occur in the car due to the fault of the manufacturer, then all this is eliminated at his expense. If you need to fix a breakdown or work that must be performed under a warranty service agreement, including control and inspection work on paintwork and routine coating of the body with an anti-corrosion compound, then all this is done at the expense of the machine user.

Interestingly, the manufacturer may give you a notice that it is necessary to carry out an unscheduled inspection, and it will also be carried out at the expense of the manufacturer; this happens at the PSSS.

Is the 5 year warranty deferred?

But life often makes adjustments to our plans. Waves of the economic crisis roll in one after another, making their own amendments to plans and forcing them to postpone good undertakings until better times. Lada Vesta has been sold in dealer companies for a long time, and on the official website of AvtoVAZ there is no information yet that the warranty on the new car is 5 years. A 6-year warranty is provided only in case of through body corrosion . Otherwise, everything is as usual: 3 years or 100 thousand kilometers, during which the manufacturer undertakes to eliminate any problems that have arisen, provided that the owner operates the car correctly. The warranty period for individual components is even shorter.

You can use the warranty in the traditional way: present your car along with a package of necessary documents to the nearest official Lada service center for repair work.

If the car does not move on its own, its evacuation can be organized at the expense of the Lada service.

The warranty is not provided if:

In cases where the car operates in conditions that do not comply with the “Operation Manual” and certain requirements of the “Service Book”.

If the car owner does not perform a scheduled technical inspection during a scheduled technical inspection, in the form recommended in the “Service Book”.

In cases where the owner unauthorizedly disassembled, replaced or repaired automobile components, parts, units, units, software. In general, I performed repair work and changed settings independently, bypassing the service center.

When breakdowns occur due to the fact that the owner decided to install additional devices on the car that, as it seemed to him, improve the technical characteristics of the car, the company in this case does not bear responsibility, and the buyer will correct the mistakes at his own expense.

If the VIN code in the documents and on the car does not match.

The factory markings have been altered or damaged so that the number is not visible.

It is almost impossible to find completely identical cases.

Here, for example, is a car made in Korea. The total warranty period (including the motor) is 150 thousand km. The warranty on the collector is 1 thousand km. In a car that had traveled 80 thousand km, the catalytic converter failed and was removed.

This machine has the property that particles of the catalytic collector that has begun to crumble may well end up in the engine. Such are the features of this exhaust gas removal system that the engine draws part of the exhaust gases into itself during startup. Thus, catalyst particles entered the combustion chambers of the engine, which caused severe wear of the pistons.

The seller did not recognize this situation as a warranty, citing the fact that the warranty period of the cathode had already expired. The lawyer had to prove the fact that the breakdown was that the motor drew particles from the catalytic collector into itself.

The resulting dispute ended with the buyer’s guilt not being confirmed. Where does it come from if the design features of the engine are as follows? As a result, the official seller independently and at his own expense eliminated all the shortcomings. But the case has not yet been completed; the necessary evidence base is being collected.

The manufacturer does not provide a warranty:

If a corrosion manifestation is detected due to the natural wear process or exposure to an aggressive environmental factor. In this case, suspension, body, transmission, engine and body trim parts are replaced by the driver himself.

In cases where defects in the paint layer were discovered due to natural abrasion in those places where there is contact with parts during operation of the car, wear and tear from erosion.

Parts, assemblies and components of a machine that have undergone changes due to the breakdown of other parts, which resulted in the destruction of the first.

In cases where the owner requires unscheduled work on the car, due to improper operation, aggressive influence of various factors, and also, possibly, due to incomplete compliance with the rules and regulations for car care, identifying faults in the brake system, adjusting the clutch mechanism.

When the driver decides to use fluids for the car that are not recommended by the manufacturer: oils, fuel, operating materials.

All consumable auto components are replaced by the car owner: spark plugs, brake pads, clutch discs, windshield wiper blades, filters, lamps, drive belts, bearings, etc.

In cases where damage occurred due to an accident, contact with various hard objects that caused scratches or impacts. Chemicals, low-quality fuel, various uncontrollable circumstances, such as war, hail, terrorist attack, lightning.

The decision, which is almost impossible to challenge based on identified defects, falls on the seller or a representative of the manufacturer.

Warranty periods for individual vehicle components and mechanisms

In addition to the warranty of the car itself, the factory provides special service life for its individual parts. This is due to the specifics of their work and the load they are exposed to during movement.

Special terms of the manufacturer’s obligations are provided for the following parts of the Lada Vesta:

AvtoVAZ provides special conditions for cars equipped with gas equipment, such as Lada Vesta CNG.
The warranty period for LPG, which is present on the car from the factory, is 2 years. Consumable parts such as brake pads, gearbox and engine oil, brake fluid, wiper blades, fuses, filters, spark plugs, lamps and more are not guaranteed. They are changed by the owner independently if the need arises.

How can you make a warranty work?

Contact the representative of the manufacturer, identified thanks to the addresses indicated in the “Warranty Card”, Appendix No. 1.

Show him the correctly completed “Service Book” and “Warranty Card”, which contain all the information about the actions carried out with the car by the car service representatives, and the “Vehicle Registration Certificate”.

Show the damaged car to the factory representative.

If the car cannot be driven, contact PSSS specialists so that they can organize repair work on site or evacuate the car to the enterprise.

General information about the warranty for Lada Vesta

The time when the warranty period begins to apply will be counted from the moment the car is handed over to the owner. AvtoVAZ, which produces the Lada Vesta car, is obliged to eliminate absolutely all its faults that appeared during operation. The car owner must provide the car for inspection. The center specialist, having done it, eliminates the existing problems. Repair work is carried out if the necessary documents are available.

Lada Vesta cars have a warranty period of 36 months or 100 thousand kilometers, whichever occurs first. In other words, if you like active travel by car and drive 100 thousand kilometers in 6 months, the warranty period for your car will expire.

Service book for Lada Granta

In order to familiarize yourself with the service book of the Lada Granta and its modifications, follow the link at the end of this article and download the service book of the Lada Granta, in it you will see a list of pre-sale preparation of the car, notes on the rejection of claims for service under warranty, listed violations related to the conditions your warranty and use of the car. Listing of necessary actions for all maintenance in stages, control and inspection work performed and identification of certain paintwork defects and work on anti-corrosion coating of the body.

By the way, I would like to draw your attention to the fact that this part of the contract has been fulfilled for all 8 years, about which special notes are made in the service book.

Warranty repair

Warranty service Yakhroma-Lada - official dealer of LADA JSC "Yakhroma-Lada" is an authorized representative of PJSC AVTOVAZ, making decisions on the quality of cars in Moscow and the Moscow region, and a leading company for service and warranty maintenance of LADA cars.

Warranty obligations of the manufacturer AVTOVAZ

Warranty period for LADA cars The warranty period for new LADA cars, established by the manufacturer AVTOVAZ, is: - for front-wheel drive cars - 36 months or 50 thousand kilometers (whichever comes first); — for all-wheel drive and rear-wheel drive vehicles — 24 months or 35 thousand km (whichever comes first). The warranty period is calculated from the date of delivery of the vehicle to the first consumer. Confirmation of the manufacturer's provision of a warranty for the vehicle is a warranty card issued in accordance with the established procedure by JSC AVTOVAZ.

Guarantee of PJSC AVTOVAZ

1. The subject of the guarantee is the compliance of the vehicle, in the configuration supplied by the manufacturer, with the mandatory quality requirements provided for by the legislation of the Russian Federation and its suitability for its intended use in accordance with the declared consumer properties.

2 Warranty obligations are valid subject to timely and mandatory performance of scheduled maintenance at service and sales network enterprises that perform warranty repairs and maintenance of vehicles in the Russian Federation under an agreement with the manufacturer, the addresses of which are indicated in Appendix No. 1 to the “Warranty Card”. 3 When contacting the company, you must provide the following documents: “Vehicle Passport”, “Service Book”, “Warranty Card”, “Vehicle Acceptance Certificate”, “Vehicle Sales Agreement” and other documents substantiating the requirements.

PJSC AVTOVAZ establishes:

1) service life, as defined by the Law of the Russian Federation “On the Protection of Consumer Rights”, for all-wheel drive vehicles - 6 years or 90 thousand km, and for other models - 8 years or 120 thousand km (which is achieved earlier). After the service life of the vehicle has expired, its further operation is possible provided that the owner complies with the legislation of the Russian Federation on road safety and undergoes an annual technical inspection confirming the suitability of the vehicle for further operation;

2) a guarantee to eliminate malfunctions caused by the manufacturer by repairing or replacing components and assemblies for 24 months or 35,000 km (whichever is achieved earlier) from the date of transfer of the car to the first consumer, subject to compliance with the rules for operating the car set out in the “Operation Manual” " and the requirements of the "Service Book". Parts subject to wear, depending on the intensity, operating conditions and driving style of the car owner (brake pads, clutch disc, windshield wiper blades) are replaced at the owner’s expense in case of natural wear. Parts and materials with regulated mileage specified in the “Service Book” (spark plugs, filters, timing belt, oils, coolant and brake fluids) are replaced at the owner’s expense in accordance with routine maintenance. In the event of a manufacturing defect or material defect, these parts will be replaced under warranty.

The obligations of the manufacturer provided for by the Law of the Russian Federation “On the Protection of Consumer Rights” and the Civil Code of the Russian Federation lose force if one of the following circumstances occurs:

1) violation of the operating rules specified in the “Operation Manual”, the requirements of the “Service Book” and the provisions of this Warranty Card;

2) unauthorized disassembly and repair of units, components or the vehicle as a whole, as well as making changes to the design of the vehicle, including the installation of additional devices not recommended for use by the manufacturer;

3) the unique identification number on the warranty card does not match the unique number on the product identification tag installed on the vehicle;

4) unauthorized change of mileage data or discrepancy between the VIN number and vehicle documentation;

5) damage to the car or its components as a result of mechanical, chemical, thermal or other external influences, including due to a traffic accident;

6) operating the vehicle in excess of the permissible load or using it for other purposes.

The warranty does not apply:

1) on corrosion processes of suspension, transmission, engine and body parts resulting from the influence of external environmental factors;

2) for damage to the paintwork of the body due to external influences, including natural abrasion at the points of contact of mating parts that occurred during operation.
The final decision on the quality of defects found on the vehicle is made by the Seller or an authorized representative of PJSC AVTOVAZ, whose addresses are indicated in Appendix No. 2 to the Warranty Card. Sign up for the service

Lada Vesta warranty period

...initially I planned to provide a longer and more extensive warranty than for Grant and Kalina. But ultimately it remained the same as its predecessors, and is 36 months or 100 thousand kilometers, whichever comes first. This means that if you actively use the car and can drive it 100 thousand in a year, your warranty will end there, even though 36 months have not yet passed. During the warranty period, the plant undertakes to eliminate any malfunctions at its own expense, if the need arises.

In addition to the warranty of the car itself, the factory provides special service life for its individual parts. This is due to the specifics of their work and the load they are exposed to during movement.

AvtoVAZ provides special conditions for cars equipped with gas equipment, such as Lada Vesta CNG. The warranty period for LPG, which is present on the car from the factory, is 2 years.

Consumable parts such as brake pads, gearbox and engine oil, brake fluid, wiper blades, fuses, filters, spark plugs, lamps and more are not guaranteed. They are changed by the owner independently if the need arises.

The manufacturer of the Lada Vesta car clearly states the terms of the warranty and the reasons why it may refuse free service.

Failure may occur for one of the following reasons:

1. Use of unsuitable (not recommended by the factory) lubricants and other consumables;
2. Failure to eliminate (or untimely elimination) faults that were detected by the official service and led to other breakdowns;
3. Carrying out repair work at non-certified service stations;
4. Independent installation of any equipment, changes in software, any re-equipment of the vehicle by employees not authorized by AvtoVAZ;
5. Mechanical damage to the body: dents, scratches, abrasions that arose during operation. The plant is not responsible for damage resulting from an accident, the actions of intruders, falling heavy objects, natural disasters, military operations, etc.;
6. Exposure to the paintwork of chemicals: road surface reagents, bitumen stains, any substances of plant and animal origin;
7. Damage caused by careless driving.

The 6-year corrosion-free guarantee applies only to car body parts. The appearance of rust or arbitrary deformation on chassis parts, brackets and exhaust system elements is not subject to warranty.